Questions.
What people ask before they connect a form.Can't find your answer? Write to [email protected].
The product
What is FormRoute?
FormRoute is a managed form-to-email service by FNB Solutions. Your website's contact, quote or booking form posts to a FormRoute endpoint, every submission is checked against the rules you set, and the ones that pass are emailed to you from an address on your own domain through Amazon SES in Stockholm.
Do I have to rebuild my form?
No. Keep your own form and markup. Send its fields to FormRoute with the snippet from your account; any field you haven't set up is ignored.
Which websites does it work with?
Any website whose form can run a few lines of JavaScript, or any server that can send an HTTPS POST with JSON. That covers hand-written HTML, Next.js, React, Vue, Astro, static site generators, WordPress, Webflow and Framer. The platform guides show each one.
Is there a form builder?
No. FormRoute receives, checks and delivers submissions. You keep designing the form on your own website.
Can I send newsletters or marketing email with it?
No. FormRoute is for transactional form mail: one submission, one email to you. Newsletters, bulk mail and campaigns are not allowed.
How many forms can I connect?
Each account has one form today. Its name, recipient, allowed websites and fields can be changed at any time from your account.
Spam and protection
What happens to spam?
A hidden honeypot field, a timing check, rate limits and, when a submission looks automated, a CAPTCHA. Refused submissions appear in your list with the reason, and nothing is emailed.
Which websites can send to my form?
Only the websites you list, up to 10. A browser submission from any other website is refused before anything else is checked.
What are the limits?
20 submissions a minute from one visitor, 8 a minute from one visitor to one form, 300 an hour to one form, and 20 KB per submission. They are set by FormRoute and suit contact, quote and booking forms.
What happens to a refused submission?
Nothing is emailed. It is listed in your account with its result, such as Rejected: website not allowed, Filtered as spam or Rate limited, so you can see why.
Email and your domain
Which address do the emails come from?
From an address on your own domain. You verify the domain once by adding the DNS records FormRoute shows you during setup.
Which DNS records do I add?
Three CNAME records for DKIM signing and one TXT record that proves the domain belongs to your account. FormRoute shows the exact names and values during setup and checks them for you.
Where are the emails sent from?
From Amazon SES in Stockholm, Sweden. SES reports deliveries, bounces and complaints back to FormRoute, and each submission in your list shows its delivery status.
Privacy
Does FormRoute keep what people write?
No. It keeps the outcome of each submission, such as sent or refused and why. The message itself goes to your inbox.
How are visitor IP addresses handled?
They are used for rate limits, in counters that expire after about a minute. Submission records store them only as keyed hashes, and they are not written to logs.
Billing
How do I pay, or cancel?
Through Stripe. The plan is €59 a year. Your billing page links to Stripe, where you can change your card, download invoices or cancel.
Is there a free plan?
No. There is one plan, €59 a year, with everything FormRoute does included.
What happens if a payment fails or I cancel?
Your form stops sending while the subscription is not active. Submissions sent during that time are refused and listed in your account, and nothing is emailed.